When considering new workspace, it’s easy for companies to focus solely on cost-per-square foot, an endless amenity list, or a prestigious address and overlook the value of exceptional customer service. But these small interactions – the lobby ambassador who knows your name, an in-house barista who knows your order, a dry cleaning service that has your suit ready ahead of schedule – are what elevates the daily work experience.
As a broker, helping customers understand the day-to-day benefits of exceptional service can be a challenge during the leasing process. You’re tasked with sharing the value of an experience rather than an amenity that can be easily viewed or a cost that can be measured.
For Irvine Company Office Properties, everyone from our lobby ambassadors to engineering staff are part of the same attentive team. Here’s how you can help customers better understand the value of this seamless service partnership:
- Proactively anticipating customer needs. Small concerns that detract from a customer’s main focus can quickly become major sources of friction in the workday. At our Customer Resource Center, our dedicated team eliminates this friction by staying one step ahead. Whether that’s assisting with coordinating a customer event or proactively booking the conference center for a company’s quarterly board meeting, we handle the small details so companies can stay focused on the big picture.
- Time-saving conveniences for an easier workday. Our exclusive, onsite conveniences like Booster Fuel, auto detailing and dry cleaning take the hassle out of the workday, saving customers valuable time. As the first CRE company on the West Coast to offer its customers Google Fiber connectivity, we keep businesses on the fast track to success with high-speed internet that’s 40 times faster than the average internet speed in the U.S.
- Responding to maintenance needs in 90 minutes or less. From immediate service requests to long-term consultative strategy, our specialized teams serve as an extension of our customers’ organizations. Our engineering team responds to work orders with an industry-leading response time of 30 minutes or less for high rise and 90 minutes of less for campus offices, minimizing business disruption. Our leasing team is on call to consult on growth planning and our in-house construction and design teams can assist with the customization or update of a workspace.
- Genuine hospitality that goes the extra mile. In a world dominated by screens, genuine human connection matters. Authentic moments – like a lobby ambassador who meets an Uber with an open umbrella when it’s raining – elevate the everyday.
We’ve built our dynamic teams with not only the most talented, but the most personable professionals from a broad spectrum of industries. Our promise to be even better tomorrow extends to our teams through ongoing learning and development. The teams use their growth to help fuel yours with a commitment to delivering an exceptional today, everyday.
Mike Bennett, Senior Vice President Irvine Company Office